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Urban infill Inspector Aerial of housing subdivision Home under construction Streetscape, Suburban Atlanta Tarpon Pointe, 3 Condo Towers with Shops, a Restaurant and Marina

Operational Services

Customer Satisfaction Process Improvement

Homebuyers are increasingly relying on JD Power customer satisfaction ratings to choose a builder. Rymer Strategies can help you with early predictor measurements and methods to achieve high performance ratings with a pragmatic approach focusing on efficient methods to measure and maximize improvement, with a minimum of management oversight.

  • Establish benchmarks to define success
  • Determine relevant metrics
  • Provide builders with early predictors
  • Develop selective process improvement systems
  • Reinforce new processes with training that includes front-line employees